Exception Coverage

What Tenoro reads and ranks

Tenoro ingests exceptions from your connected systems, computes downstream impact, and surfaces a single ranked queue. Here is what it covers.

Exception types

Four exception families, one ranked queue

Each exception family carries different downstream signals. Tenoro reads signal patterns across all four and folds them into a single priority score.

Shipment delays

  • ETA variance from carrier feeds
  • Origin departure hold duration
  • Customer delivery commitment date proximity
  • Downstream order count at risk

Purchase order exceptions

  • PO confirmation lag from supplier
  • Partial receipt percentage
  • Approval workflow hold duration
  • Linked production or fulfillment orders

Inventory shortfalls

  • Stock-on-hand versus committed quantity gap
  • Reorder point breach timing
  • Open sales orders dependent on this SKU
  • Replenishment lead time versus need date

Carrier alerts

  • Carrier reliability history for this lane
  • In-transit status gap duration
  • Delivery attempt failure count
  • Last-mile commitment proximity
Scoring

How the priority score is built

Each exception receives a score from 0 to 100 based on weighted signals. The weights reflect real-world impact, not exception source or arrival time.

Exception: PO-48821 hold, supplier confirmation 6 days overdue
Score: 87
Customer commitment proximity
92
Downstream orders at risk
78
Supplier hold duration
83
Inventory buffer remaining
55
Worked example

From raw exception to ranked item

A stockout exception arriving in an ERP queue, and how Tenoro traces it to a delivery commitment and places it in the ranked list.

Exception: inventory below reorder threshold, SKU TR-4492 (brake assembly unit)
  1. 1 Tenoro reads the inventory shortfall from the WMS: stock on hand is 12 units, committed quantity across open orders is 47 units. Reorder lead time is 9 days.
  2. 2 Cross-referencing the OMS, Tenoro finds 3 customer orders containing this SKU, with the earliest delivery commitment in 5 days. The lead time does not cover the gap.
  3. 3 Tenoro traces whether a pending PO covers this SKU. PO-48821 is confirmed but delayed 6 days by the supplier. The buffer is gone.
  4. 4 The combined signal: stock gap, commitment breach in 5 days, no PO coverage. Tenoro computes a priority score of 87 and places this exception at position 1 in the queue.
  5. 5 The analyst opens their queue, sees the exception at the top with the cascade trace visible, and contacts the supplier directly. All context is on one screen.
Coverage note

What Tenoro does not cover

Clarity about scope is part of the product. Tenoro does not try to be a full supply chain visibility platform.

Customs and compliance exceptions

Trade compliance, import duty holds, and customs release exceptions require specialist knowledge of per-jurisdiction regulatory rules. Tenoro does not attempt to rank these.

Quality and returns exceptions

Product quality failures, return merchandise authorizations, and inspection holds are workflow exceptions that sit outside supply chain exception mechanics. Out of scope by design.

Financial approval exceptions

Invoice disputes, payment authorization holds, and credit limit flags are finance-domain exceptions. They may block orders but Tenoro does not ingest or rank them independently.

See Tenoro score your actual exceptions

Early-access onboarding includes a live session where we connect one integration and walk through a real ranked queue together.

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